Player problems with online casino bonuses
It is always nice to receive bonuses at an online casino. Many users register on gambling sites solely for the sake of bonuses, although gambling operators do not welcome this practice and even prevent it in every possible way.
However, bonus credits accrued to you do not guarantee real winnings. Moreover, they are not a guarantee that you will be able to withdraw the money received in this way from the online casino.
Even larger firms like Caesar’s or Golden Nugget can sometimes make you wait weeks to receive your funds. The editor of our website tried out Caesar’s and spent nearly 3 weeks trying to reclaim funds.
The difficulties faced by participants in virtual casino bonus programs are described in this article.
Types of online casino bonuses
We will briefly tell beginners and remind experienced users what bonuses are found in online gambling. The classification given below is somewhat conditional, since shares can be divided according to other criteria.
- Free for registration are no deposit bonuses for new customers. They are credited without the need to deposit money into the account. You can only take them once.
- Invitation deposits are starting bonus credits that are provided when replenishing the balance. The offer can be extended to several deposits made immediately after registration.
- Regular deposit bonuses are the so-called reload bonuses that operate on an ongoing basis. They can be daily, weekly or monthly. Sometimes operators allow you to activate them with all deposits.
- For various actions, these are rewards for new levels of the loyalty program, other achievements, replenishment of the account in the specified ways, and so on.
- Personal free – these are gifts to customers made by the decision of the administration. Most often they are received by VIPs, but often they go to ordinary players.
Also in the online casino there are other types of attracting and encouraging customers:
- Free spins are free spins on slot machines. Issued to users for registration, deposits, new levels or for other reasons.
- Cashback is the return of some part of the lost money. Expressed as a percentage. The size of the cashback usually depends on the status of the client.
- Comp points are loyalty program points. They are issued for bets, deposits and other actions, they can be exchanged for money or some gifts.
- Prize draws are all kinds of lotteries, races and other free events in which you can get something of value.
Online Casino Bonus Rules
Each bonus has its own rules, which should be studied directly in its description on the online casino website. However, it is possible to identify the basic conditions that are characteristic of most of these proposals.
- The player receives a bonus by performing the required actions. This can be registration, making a deposit, obtaining a new status, and so on. Sometimes bonus credits become given as a surprise gift. Bonuses usually have an expiration date. They must be used before the end of this period.
- Bonus credits cannot be immediately withdrawn from the online casino. First you need to play them. The rules always specify a wager expressed by a coefficient: x5, x10, x30, x50 or some other. It calculates the amount of bets that need to be made.
- When the client fulfills all the requirements, he can order a payout or leave the money in the account in order to continue playing in the online casino, as he pleases.
- At each of the above stages, difficulties can arise. You should be aware of them in order to avoid misunderstandings and not get into an unpleasant situation that threatens to debit money and block your account.
Problems with getting bonuses
Not everyone and not always manages to take the bonus, which is widely advertised on the official website of the online casino. Sometimes problems arise due to the fault of the client, and sometimes it’s the rules.
Territorial restrictions
Many online casinos, for one reason or another, do not welcome customers from some countries. The reasons may be different:
- Too many bonus hunters in those countries;
- Explicit focus of the institution on players from certain regions;
- Legal nuances;
- The complexity of financial transactions;
- Personal hostility of the owners to some nation;
- Unpleasant experiences in the country and so on.
- Regardless of the reasons, if a player is undesirable. They will not be given truly lucrative bonuses. It is not uncommon for a situation where you can register, make deposits and play for money in a casino, but you cannot participate in promotions.
Here you cannot do anything. Of course, you can contact the support service with a request to make an exception for you, but the idea is dubious.
Problems with bonus codes
Often you need to enter promotional codes in order to take advantage of the promotional offer. Inexperienced customers sometimes forget to enter them, and then wonder why they were not provided with the promised bonus.
Be careful. If you made a mistake, ask for support.
Going through a non-link
To get exclusive bonuses, you often need to go to the official casino website using an affiliate link. Otherwise, the promotion is not valid.
If you forgot to click on the link and have already registered, try explaining the problem to a support person. You may be able to find a way out of the situation.
Stock incompatibility
Usually, you cannot use several online casino promotional offers at the same time.
Sometimes everything looks logical and understandable. For example, taking a free registration bonus, the client must first use it, and then deposit money into the account and take deposit bonuses.
However, many promotions for regular customers operate in parallel and are somewhat extended in time, without understanding, the player can immediately take the free spins and reload bonus, and then find out that this is prohibited by the rules of the bonus program.
Be careful not to make such mistakes.
“Others” bonuses
Of course, you should not even try to participate in promotions that are not intended for you. Most often, such difficulties arise if previously registered users decide to take starting bonuses designed only for beginners.
Usually, casinos do not allow you to do this, at the technical level, opening access to bonuses only to those who rely on them. If, due to an oversight or as a result of a malfunction in the software, an error occurs, you should not try to use it.
Moreover, you should not open several accounts in order to repeatedly take invitation bonuses. This is a violation of the rules, often punished very severely.
Lack of communication with support
Sometimes bonuses need to become activated by a support representative. That is, you must fulfill the conditions and submit a support ticket. The representative reviews it and awards bonus credits if you did everything right.
Usually there are no problems with this, but in low-quality online casinos, support can work carelessly. Sometimes, none of the declared methods of communication can reach her at all.
Let’s say you signed up on a Saturday morning, made a deposit right away and asked for a starter bonus, but the support was silent as everyone went for the weekend. Well, if you can wait, but the rules may say that bonus credits are accrued within 24 hours from the moment the account is replenished.
Problems with withdrawing bonuses
If you wagered the received bonus credits according to the rules, the money will be on your main balance, after which you can use it at your discretion. At this stage, if there are problems with the withdrawal. Theoretically, no longer associated with bonuses.
However, it must be admitted that on some gambling sites, the administration may delay the processing of applications for payments when it comes to money won under bonus programs.
What unpleasant surprises can await the player?
- Too long and scrupulous verification procedure
- Complaints about the bonus wagering process
- Restrictions on certain methods of calculating payments
- All sorts of fine print rules that you didn’t pay attention to, and so on
- In not very decent online casinos, they can catch on to some trifle and, on this basis, deprive the client of winnings. If there is nothing to complain about, the operator can delay the payout, hoping that the client decides to continue playing with the money previously ordered for withdrawal.
